Roma77 Terms & Conditions – Complete Platform User Guide for Malaysian Players

These Terms & Conditions ("Terms") govern the relationship between Roma77 ("Platform", "we", "us") and you as a user or prospective user of the platform. By registering an account, making a deposit, using any of our services, or simply browsing the Roma77 website at roma77.online, you are deemed to have read, understood, and agreed to be fully bound by these Terms.

If you disagree with any part of these Terms, please stop using the Roma77 platform immediately and contact us at support@roma77.online to close your account if you have already registered.

Roma77 operates as an online entertainment platform offering live casino games, table games, poker, slots, Sports Betting and virtual sports to eligible adult users. The platform is designed specifically for the Malaysian market, and all operations are subject to applicable Malaysian law.

To register and use Roma77's services, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your membership:

• At least 18 years old on the date of registration.
• Hold an active and valid Malaysian phone number for OTP verification purposes.
• Residing in or accessing the platform from a jurisdiction where online gambling services are permitted.
• Never previously banned or suspended by Roma77 for any reason.
• Not representing any organisation seeking to obtain confidential information about Roma77.
• Not acting on behalf of any third party who does not meet these eligibility requirements.

Roma77 reserves the right to request identity verification at any time. This may include a copy of your MyKad, a bank statement, or other supporting documents. Failure to provide the requested documents within the stipulated timeframe may result in the account being frozen until verification is complete.

Each player is only permitted to hold one (1) active account at Roma77 at any one time. Registering multiple accounts using the same name, phone number, email address, IP address or payment method is strictly prohibited. Any violation of this rule will result in the closure of all associated accounts and the forfeiture of all balances therein.

By registering, you agree to provide accurate, truthful, current, and complete information. The details you may register include:

• Full name as stated on your identification card (MyKad)
• An active Malaysian phone number
• A valid email address
• Exact date of birth

You are solely responsible for keeping your Roma77 account password confidential. Never share your login credentials with anyone, including family members or friends. Roma77 will never ask for your password via email, WhatsApp or any other communication channel — if anyone does so on behalf of Roma77, it is a scam.

If you suspect your account has been accessed without authorisation, contact Roma77 support immediately via 24/7 live chat to temporarily freeze your account. Roma77 is not liable for any losses resulting from a player voluntarily sharing their own account credentials.

Roma77 accepts deposits through legitimate Malaysian payment methods only. All financial transactions must be carried out through an account or payment method registered in the player's own name — using another person's account for deposits or withdrawals is strictly prohibited.

For withdrawals, the minimum limit is RM30 per request. Roma77 processes withdrawals within 15 minutes to 4 hours depending on the time of request and verification requirements. Withdrawals exceeding RM10,000 may require additional identity verification as a standard security procedure.

Roma77 does not charge any fees for deposits or withdrawals. Any fees imposed by banks or e-wallet providers are outside Roma77's control and are borne by the player.

Roma77 offers a variety of bonuses and promotions from time to time, including a welcome bonus, weekly cashback, betting rebates, birthday bonus, and a VIP programme. All bonuses are subject to the following conditions unless otherwise stated in the specific terms of the relevant promotion:

• Each player is entitled to claim each type of bonus once only, except for recurring promotions such as weekly cashback.
• The Roma77 welcome bonus is not available to players who have previously held an account.
• Wagering requirements must be met before winnings derived from bonuses can be withdrawn.
• Roma77 reserves the right to void bonuses and any associated winnings if promotion abuse is found to have occurred.
• Bonuses cannot be transferred to another player or exchanged directly for cash.

Wagering requirements mean you must wager the bonus amount a specified number of times before you can withdraw any winnings. For example, a RM100 bonus with a 20x wagering requirement means you must wager a total of RM2,000 on eligible games before making a withdrawal.

Roma77 reserves the right to modify, suspend or discontinue any bonus or promotion at any time without prior notice. However, bonuses already credited to a player's account will not be retroactively voided without valid reason.

All games on Roma77 — including live casino (baccarat, blackjack, roulette), table games, poker, slots, Sports Betting for the Malaysia Super League and EPL, e-sports, badminton, virtual sports, and more — are subject to their respective rules and standard operating procedures as governed by licensed game providers.

In the event of a technical disruption during a game, Roma77 will apply the following policy:

• If a disruption occurs before the round result is determined, the bet will be voided and the funds returned to the player's account balance.
• If a result was successfully recorded in the system prior to the disruption, that result is considered final.
• Any wins or losses recorded in the roma77 system log are considered valid even if the player experiences connectivity issues on their end.

For Sports Betting at Roma77, all displayed odds are subject to change until the bet is confirmed. Roma77 reserves the right to void or adjust bets in situations where there is a significant odds display error resulting from a technical fault.

Roma77 players are required to conduct themselves in a courteous, respectful and responsible manner at all times while using the platform. The following behaviours are strictly prohibited and may result in immediate account suspension:

• Using abusive, threatening or offensive language towards Roma77 staff or other players in the live chat.
• Attempting to exploit technical vulnerabilities or bugs within the gaming system for personal gain.
• Using automation software, bots or any third-party tools to place bets automatically.
• Colluding with other players to manipulate game outcomes in games such as poker.
• Filing false claims with Roma77 customer support to obtain undeserved refunds.
• Registering an account in another person's name or using a false identity.

Each player is solely responsible for ensuring that their use of the Roma77 platform is lawful under the regulations applicable in their own location. Roma77 does not provide legal advice and accepts no liability for any legal consequences a player may face as a result of using the platform.

Roma77 reserves the right to suspend or close any player's account at any time if we have reasonable grounds to believe that:

• The player has violated any provision of these Terms.
• Information provided during registration is false or misleading.
• The account has been used for fraudulent activity, money laundering or other illegal activities.
• Players under 18 years of age.
• Multiple accounts have been registered by the same player.
• The player has voluntarily requested self-exclusion through the responsible gaming programme.

If an account is closed due to a breach of these Terms, Roma77 reserves the right to forfeit all balances in the account, including cash and bonuses. If closure is initiated at the player's own request or through self-exclusion, all valid balances (excluding bonuses with unfulfilled wagering requirements) will be returned to the player upon completion of the verification process.

Players who wish to voluntarily close their account may do so by contacting Roma77 support via email at support@roma77.online and stating the reason for closure. The closure process is typically completed within 3–5 business days.

Roma77 is fully committed to the principles of responsible gaming. We provide the following tools, accessible directly from your account settings without needing to contact support:

• Deposit Limit: Set daily, weekly or monthly deposit limits. These limits take effect immediately and can only be increased after a 24-hour waiting period.
• Loss Limit: Set the maximum loss amount permitted within a given time period.
• Break Time: Suspend your account for 24 hours, 7 days, 30 days, or any duration of your choosing.
• Self-Exclusion: Request a longer or permanent self-exclusion — this cannot be reversed while the exclusion period is active.
• Play Time Tracker: Track how long you have been playing in a single session.

If you or someone you know needs help with a gambling problem, Roma77 encourages you to reach out to Talian Kasih 15999 (Ministry of Women, Family and Community Development Malaysia), available 24 hours a day.

For more information on responsible gaming at Roma77, visit the Responsible Gaming us.

The collection, processing and storage of Roma77 players' personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Data collected includes registration information, transaction records, gaming history and device information used to access the platform.

Roma77 uses your data for the following purposes only:

• Verifying your identity and eligibility as a player.
• Processing deposits, withdrawals and other financial transactions.
• Providing personalised customer support services.
• Ensuring account security and preventing fraud.
• Complying with all applicable laws and regulatory requirements.
• Contacting you about promotions and offers where you have given your consent.

Roma77 does not sell, share, or disclose your personal data to third parties without your consent, except where required by law. For full details, visit the Privacy Policy us.

Roma77's services are provided "as is" without any express or implied warranties regarding accuracy, reliability or fitness for a particular purpose. Roma77 does not guarantee that the platform will always be free from technical disruptions, errors or faults.

Roma77 is not liable for any losses arising from:

• Internet disruptions or connection issues on the player's end.
• Game outcomes that do not favour the player despite the use of correct strategy.
• Unauthorised access to a player's account resulting from the player's own negligence in safeguarding their login credentials.
• Financial decisions made by players based on information available on the Roma77 platform.
• Failure by a third-party payment provider causing delays in transaction processing.

Under no circumstances shall Roma77's maximum liability to a player for any claim exceed the player's net deposit amount in the 30 days preceding the claim.

Roma77 reserves the right to amend, update or replace any part of these Terms at any time. Amendments take effect immediately upon publication on this page with a new "Updated" date. For material and significant amendments, Roma77 will endeavour to notify active players via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the roma77 platform after any amendment to these Terms constitutes the player's acceptance of the revised Terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

For any enquiries regarding these Terms, please contact us at:

• Email: support@roma77.online
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the Roma77 platform
• Support Operating Hours: 24 hours a day, 7 days a week, 365 days a year